Please Choose Carefully
Due to the nature of pharmacy products, we do not offer refunds or exchanges for change of mind purchases.
Our returns policy complies with the requirements of the Australian Consumer Law (ACL).
Your Rights Under Australian Consumer Law
You are entitled to a replacement, repair or refund if a product:
Is faulty or damaged
Is significantly different from its description or images
Is not fit for its intended purpose
Is unsafe
If you believe your product meets one of the above criteria, please contact our Customer Service team for assistance.
Items Not Eligible for Return
For health, safety and quality control reasons, the following items cannot be returned unless deemed faulty under Australian Consumer Law:
Prescription medicines
Medicines requiring special storage conditions (as storage may have been compromised)
Medicines that are not sealed by the manufacturer
Fragrances and perfumes
Vitamins and food products
Cosmetics and personal healthcare items
Baby formula
Online Returns Process
Before returning any item purchased online, you must contact our Customer Service team for return authorisation and further instructions.
Phone: (02) 9999 3398
Hours: 8:30am – 4:00pm (Weekdays)
Returns sent without prior approval may not be accepted.
Please note:
Shipping fees are non-refundable.
Approved refunds for online purchases made by credit card will be processed back to the original credit card.
In-Store Purchases
If you purchased your item in a physical store, returns or exchanges must be directed to the original store of purchase.
Please bring your receipt as proof of purchase.
This online returns policy applies only to purchases made via our website.
Order Cancellations
Orders are generally dispatched on the next business day.
If your order has not yet been dispatched, please contact us immediately to request cancellation.
Once an order has been dispatched, it cannot be cancelled. The item must be returned at the customer’s expense. A refund (excluding original postage costs) may be issued where applicable.
Please note that fragrances, medicines, vitamins and food products cannot be returned.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect according to your receipt, please contact our Customer Service team as soon as possible so we can resolve the issue promptly.
Need Assistance?
If you have any questions about our Returns & Refunds Policy, our Customer Service team is happy to assist you.